Legal

Refund & Cancellation Policy

How cancellations and refunds work — for bookings, and for paid add-ons.

Last updated · 12 July 2026

This Refund & Cancellation Policy explains how cancellations and refunds work on Appointics (the "Service"). It should be read together with our Terms & Conditions.

The key point. When a customer pays for a booking, the payment goes to the business's own connected payment account — not to Appointics. That business is the merchant of record. So refunds and cancellations for a booking are set and handled by the business you booked with, under their own policy. Appointics only provides the software.

1. Bookings made with a business

  • Cancellation. Each business sets its own cancellation window and terms. Check the business's policy or contact them directly. Where the platform allows, you can cancel or reschedule from your confirmation email or account.
  • Refunds. Because the business receives the payment, any refund is issued by that business at its discretion and under its policy. Appointics cannot issue refunds for a business's bookings on its behalf.
  • Disputes. If you have an issue with a booking or a charge, contact the business first. Card disputes are handled through the payment provider that processed the charge.

2. The free platform

The core Appointics platform is free to use, so there is nothing to refund for the free tier. You can stop using the Service and close your account at any time.

3. Paid add-ons and messaging

Where you purchase optional paid add-ons or send billable messages (such as WhatsApp or SMS):

  • Add-on subscription fees are billed for the period described when you enable the add-on and are generally non-refundable for the current period, except where required by law. You can cancel an add-on to stop future charges.
  • Usage-based charges (for messages sent) reflect services already delivered and are non-refundable.
  • If you believe you were billed in error, contact us within 30 days and we will review it in good faith.

4. Chargebacks

If you start a chargeback instead of contacting us or the business first, it may delay resolution. We ask that you reach out so we can help sort out the issue directly.

5. Changes

We may update this Policy from time to time. We will post the updated version here and revise the "Last updated" date.

6. Contact

Questions about billing for add-ons or messaging? Email support@appointics.com. For a booking, contact the business you booked with.